---
title: "Integration APIs and Event Hooks | AI Customer Care"
description: "Connect AI Customer Care to your CRM, ERP, and internal tools with clean REST APIs and real-time webhooks."
canonical: https://customercare.om/features/rest-apis-and-webhooks/
site: AI Customer Care
updated: 2026-08-10
---

Feature

# Your Systems and Your Phone Line, Finally Talking

Full REST APIs and real-time webhooks connect our agents to your CRM, booking system, and internal tools, during the call, not after it.

[Book a Demo](https://customercare.om/book-a-demo/)

## How it works

The platform is built API-first. REST endpoints let you trigger outbound calls, fetch transcripts and analytics, manage knowledge base content, and update workflows programmatically, everything the dashboard does, your code can do.

Webhooks push events to your systems the moment they happen: call started, call completed with outcome payload, escalation triggered, SMS delivered. Inside workflows, API nodes call your endpoints mid-conversation, so the agent can check inventory or create a ticket while the caller is still speaking. Authentication uses scoped keys, and every payload is signed.

- REST endpoints covering calls, transcripts, analytics, and content
- Signed webhooks for real-time call and message events
- Mid-call API nodes for live lookups against your systems

## Why integration is the difference between a toy and a tool

A voice agent that cannot see your data can only chat. One connected to your CRM can greet the caller by name, see their open order, and act on it, the difference between answering the phone and actually serving the customer.

Webhooks flip the direction too: a failed delivery in your ERP can trigger an outbound call within seconds, or a completed call can write its summary straight into the customer record, no swivel-chair data entry, no lag.

## Integrating with the systems Omani businesses run

Omani mid-market companies typically run a mix of global CRMs, regional ERPs, and home-grown booking tools. Because AI Customer Care integrates over plain REST and standard webhooks, all of them connect the same way, no proprietary middleware, no vendor lock-in.

API traffic terminates at infrastructure hosted in Oman, so integrations that carry customer data keep that data in-country end to end, simplifying your Personal Data Protection Law data-flow mapping.

## Capabilities

- API-first platform, everything in the dashboard is scriptable
- Real-time signed webhooks for every call and message event
- Live mid-call lookups into CRMs, ERPs, and custom tools
- Scoped API keys with per-key permissions
- In-country API infrastructure for end-to-end data residency

## Put an end to hold music and IVR menus

Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.

[Book a Demo](https://customercare.om/book-a-demo/)

Oman Personal Data Protection Law compliant · Data never leaves the Sultanate