---
title: "Microsoft Outlook Integration | AI Customer Care"
description: "Book meetings on Outlook calendars and send follow-up emails from your own domain after AI calls."
canonical: https://customercare.om/integration/microsoft-outlook/
site: AI Customer Care
updated: 2026-08-10
---

[Integrations](https://customercare.om/integration/)

# Microsoft Outlook

## What Microsoft Outlook does with AI Customer Care

For teams on Microsoft 365, AI Customer Care works directly with Outlook. AI agents check calendar availability and book appointments during the call, and follow-up emails, confirmations, summaries, or requested documents go out from your organization's own mailbox rather than a third-party sender.

## How it works

Connect through Microsoft 365 with admin-consented OAuth. Choose which mailboxes and calendars AI Customer Care may use, set scheduling rules, and pick email templates for each call outcome. Bookings and messages are created through Microsoft Graph within seconds of the call.

- Outlook calendar booking mid-call
- Follow-up email from your domain
- Admin-scoped Microsoft 365 permissions

## Data residency for Oman

Outlook receives event details and the email content you template, never call audio. Conversations remain stored in Oman on AI Customer Care infrastructure, supporting Oman Personal Data Protection Law compliance across your Microsoft estate.

## What you can do with AI Customer Care + Microsoft Outlook

- Book Outlook meetings during calls
- Send follow-ups from your mailbox
- Check availability across calendars
- Template emails per call outcome
- Scope access with admin consent

Microsoft Outlook

Calendar

[Browse integrations](https://customercare.om/integration/)

Links

- [Data residency in Oman](https://customercare.om/guideline/oman/)
- [Industry solutions](https://customercare.om/industries/)

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