---
title: "Dashboard & Reporting | AI Customer Care"
description: "Real-time reporting on customer queries, calls, and revenue. AI Customer Care's dashboards turn every conversation into numbers your leadership can act on."
canonical: https://customercare.om/product/dashboard-reporting/
site: AI Customer Care
updated: 2026-08-10
---

Dashboard & Reporting

# Your whole customer care operation, in one live view.

Real-time reporting on customer queries, calls, and revenue. Every conversation AI Customer Care handles becomes a number your leadership can act on.

[Book a Demo](https://customercare.om/book-a-demo/)

![AI Customer Care reporting dashboard with query volumes and outcomes (placeholder visual)](https://customercare.om/media/bento-analytics.avif)

## Reporting built for the way Omani support teams work.

### Revenue attribution

Every booking, order, and renewal traced back to the conversation that produced it, in OMR.

### Cancellations prevented

Complaints closed before the customer walked away, each one counted and priced, so retention work reads as a figure and not an anecdote.

### Graphs and trends

Query volumes, languages, peak hours, and outcomes plotted over time, from one week to one year.

### Segments without tagging

Enquiry origins, industries, and intent categories assembled straight from conversation data, with nobody labelling records by hand.

### Live queue and sentiment

Queues, waiting times, and customer sentiment move in front of you during campaigns and khareef-season peaks.

### Cost against return

Minutes used, cost per resolved query, and revenue per campaign side by side, so the investment case rests on figures rather than impressions.

## What last month's conversations were worth.

Revenue attributed

Last 30 days

OMR 16,480

+18% vs previous month

Queries handled

1,240

Appointments

86

Voice AI 24 bookings this week OMR 4,760

WhatsApp & web chat 12 bookings this week OMR 2,380

Email agent 8 bookings this week OMR 1,590

Illustrative figures. Your dashboard shows your own numbers, live.

Features

## Every metric your service managers ask for, already on the screen.

Calls, chats, WhatsApp threads, emails, and conversions land in one report set, filterable by channel, language, branch, and date.

### Where enquiries come from

Enquiries counted by origin: phone, chat, WhatsApp, email, and proactive outreach, charted against each other.

### Load and handling time

Total queries, average handling time, busiest hours, and unanswered calls plotted across any period you pick.

### Conversion funnel

Watch a query travel from first contact to booking to paid work, and see exactly which step loses people.

### Team performance

Compare escalation handling, resolution time, and conversion across team members and branches.

### Periods you define

Filter every report by today, this week, Ramadan, khareef season, or a window you set yourself.

### Revenue attribution

Attribute won business back to the conversation and the channel that started it, counted in OMR.

### Voice agent quality

Answer rate, containment, qualification score, and transfer rate for every AI agent you run.

### Messaging performance

Volumes, reply times, and outcomes for SMS, WhatsApp, and web chat, set beside your voice queues.

### Proactive contact results

Attempts, connections, outcomes, and cost per result for every reminder, renewal, and follow-up run.

### Custom dashboards

Finance sees OMR figures, operations sees queues, leadership sees the summary. Each team builds its own view.

### Feeds your own BI stack

CSV export on every table and an event API for the warehouse you already run, with data resident in Oman.

### Live, not nightly

Each conversation reaches the dashboard the moment it closes, counted in full rather than sampled.

## Bring the dashboard, not a slide deck.

At quarter end the evidence is already assembled: queries handled, hours returned to your team, revenue attributed, all in Rials Omani.

## FAQ

The questions Omani teams ask us most often.

### Which numbers do most teams start with?

Answered-query rate, average response time, first-contact resolution, and revenue attributed to conversations. Those four tell most Omani enterprises whether their customer care operation is paying for itself.

### Can I build my own dashboard?

Yes. Pick the widgets that matter for each team: finance sees OMR figures, operations sees queues and resolution times, leadership sees the summary.

### Does it report across languages?

Yes. Volumes, sentiment, and outcomes can be sliced by language, so you can see, for example, how Malayalam-speaking customers rate deliveries versus Arabic speakers.

### Can I export the data?

Every table exports to CSV, and the API streams structured events into your own BI stack. Data stays resident in Oman throughout.

### Is any of this sampled or delayed?

No sampling and no nightly batch. Every conversation lands in the dashboard as it ends.

## Put an end to hold music and IVR menus

Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.

[Book a Demo](https://customercare.om/book-a-demo/)

Oman Personal Data Protection Law compliant · Data never leaves the Sultanate