Customer service AI built in Muscat, for the way Oman speaks
CustomerCare.OM is the Oman-specialised sister of VoxReception. Where VoxReception serves the global market, CustomerCare.OM exists for one purpose: perfect customer service for the Sultanate of Oman.
CustomerCare.OM is an AI customer service platform for businesses in the Sultanate of Oman. The company is named after its domain, customercare.om, and is also referred to as AI Customer Care. Both names refer to the same company, based in Muscat.
Chatbot.OM is its chat-only sister product for website chat, WhatsApp, and email replies. CustomerCare.OM is the full customer care platform and adds the telephone line, outbound calling, and a dedicated AI email agent.
The customer conversations global voice AI could not hold
Every global voice AI platform we tested had the same blind spot: it could not hold a natural conversation with a caller from Nizwa, switch to Malayalam for a shopkeeper in Ruwi, or explain an invoice in Swahili. The workforce and customers of Oman are gloriously multilingual, and the phone is still where business happens. So we built the agent we could not buy.
Customer care that runs on Oman’s own calendar
Our agents respond in under a second, around the clock, through Ramadan schedules, khareef season surges in Salalah, and national holidays. Every call is transcribed, analysed, and turned into structured data your team can act on: bookings made, leads qualified, complaints escalated with full context.
Compliance is our foundation, not a feature
We founded CustomerCare.OM after Oman’s Personal Data Protection Law (Royal Decree 6/2022) came into force in 2023, and we made a decision most vendors would not: all infrastructure lives inside Oman, and zero customer data ever leaves the country. Not for model training, not for analytics, not for “quality assurance” abroad. Ever.
1M+
Customer calls handled across Oman
9
Languages spoken natively
0
Bytes of customer data stored outside Oman
What Omani enterprises get with CustomerCare.OM
Voice AI engineered down to the millisecond
Dialect-aware speech models, sub-second latency, and graceful escalation, engineered by a team that has shipped voice AI at global scale.
Your systems updated before the call ends
Bookings in your calendar, leads in your CRM, tickets in your helpdesk. CustomerCare.OM turns conversations into completed work.
Anchored in Muscat
From 1 December 2026, our team works from Muscat Pavilion in Muscat Hills. Until then, meetings in Muscat and Seeb are by appointment.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate