Features
Everything an enterprise line needs.
Ready on day one.
Customer Service Voice AI Agents with the operations, outreach, and reporting around them. Nothing to build, no experts to hire.
<300ms
To first word
9
Languages understood
5
Channels, one memory
100%
Data resident in Oman
Answer
Five channels. One agent, one memory.
Customers are recognised across channels, agents, and visits, so a chat can become a call and finish by email without anyone repeating themselves.
Phone
Web chat
Web voice
Build and train
An agent that knows your business.
Ground every answer in your prices, policies, and tone before a single customer hears it.
Knowledge Base
Upload documents, FAQs, and policies once, your AI agents answer from them accurately on every call.
Learn moreOpen Conversation Blocks
A conversational building block that lets your agent handle open-ended dialogue inside any structured call flow.
Learn moreCall Journey Designer
A visual drag-and-drop canvas for designing complete call journeys, no code, no telephony expertise required.
Learn moreMultilingual Voice Library
Natural, lifelike voices tuned for Omani Arabic and eight more languages, so every caller hears a familiar accent.
Learn moreOperate
Every query handled, every edge case caught.
Escalation, warm transfers, and full visibility over what your agents said and did.
Briefed Staff Handovers
When calls move to humans, the full conversation moves with them, no repeating, no starting over.
Learn moreSmart Call Escalation with Triggers
Define exactly when a call should reach a human, by sentiment, keywords, caller value, or repeated failure, and it will.
Learn moreCall Records and Live Oversight
Searchable transcripts, recordings, and live call monitoring in one place, with full audit trails.
Learn moreReach out
Follow-ups that send themselves.
Confirmations, reminders, and campaigns across SMS, email, and outbound voice.
Outbound SMS
Trigger SMS confirmations, reminders, and links directly from call flows, delivered to Omani networks in seconds.
Learn morePost-Call Email Follow-Up
Send personalised follow-up emails automatically from call outcomes, confirmations, summaries, and next steps.
Learn moreOutbound Calling AI Agents
Part of the wider AI Customer Care service. See the dedicated page for the full picture.
ExploreMeasure and integrate
Numbers your leadership can act on.
Analytics on every conversation, wired into the systems your teams already run.
Conversation Analytics
Real-time dashboards showing call volumes, outcomes, sentiment, and containment, the numbers behind every conversation.
Learn moreIntegration APIs and Event Hooks
Connect AI Customer Care to your CRM, ERP, and internal tools with clean REST APIs and real-time webhooks.
Learn more50+ integrations
Part of the wider AI Customer Care service. See the dedicated page for the full picture.
ExploreOne customer, one memory
Context follows your customer, not the channel.
A customer who chats today, calls tomorrow, and emails next week is recognised as the same person every time. Context is preserved across channels, across agents, and across visits, so nobody repeats their story and the conversation always moves forward.
Amal asks about the grey majlis sofa and its delivery cost to Al Khoudh.
“Salaam Amal, continuing from your WhatsApp chat: the grey sofa is reserved. Shall I book Thursday delivery?”
Confirmation arrives with the same order, the same history, and nothing asked twice.
And underneath it all: Omani data residency, audit trails, and the Personal Data Protection Law, built in.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate