AI Email Agent
Customer email, handled.
Arabic and English, at scale.
Connects to Gmail and Outlook in one click. Nothing to install.
- TTariqDRAFTNew delivery window · Salaam, can we move Thursday's delivery to the morning slot...2:15 PM
- SSalimQuotation for 12 service visits · Please send the annual maintenance quote for the Ruwi branch...1:42 PM
- FFatmaInvoice 3391 still unpaid? · We transferred on Sunday, kindly confirm receipt before...12:58 PM
- AAishaWrong size delivered to Al Khoudh · The unit that arrived is the 18,000 BTU, we ordered the...12:30 PM
- HHudaRamadan opening hours? · Will the Seeb showroom stay open after Taraweeh this year...11:45 AM
- RRashidSite visit moved to Thursday 3pm · Confirmed with the foreman, the crew will be on site by...11:21 AM
- KKhalidWarranty claim, serial OM-4471 · The compressor failed again after the last repair, we need...10:05 AM
To tariq@almounah-trading.om
Subject Re: New delivery window
Salaam Tariq,
Thursday morning works. Your delivery is rebooked for the 8 to 11 window and the driver will call thirty minutes before arrival.
Shukran,
Al Mounah Customer CareDrafted by AI Customer Care · care@almounah-trading.om
45m
Saved per day
10K+
Emails organised daily
8/10
Drafts sent unedited
7 days
Pilot on one mailbox
Inbox work, automated
Support email keeps moving while your team is on calls.
Labels for your queues
Every incoming email is classified the moment it lands: needs reply, awaiting customer, invoice, complaint. Add your own labels to match how your team actually works.
Drafts written on arrival
A contextual reply waits inside every customer email before you open it, grounded in your prices and policies. Review, adjust, send.
Custom signature
Set your signature once, in Arabic, English, or both, and every draft carries it correctly. Never paste it again.
Writes in your team's voice
The agent picks up the tone and formality your care team already uses, so a drafted reply reads like the colleague who normally sends it.
Works inside your inbox
No new app to learn and no forwarding rules. The mailbox your team already knows, dramatically smarter.
Piloted on your own mailbox
Run a seven-day pilot on one live support mailbox, then decide with your own volumes and your own drafts in front of you.
How it works
Three steps from sign-in to a sorted queue.
01
Link your support mailboxes
Sign in once with Gmail or Outlook. The agent asks for the narrowest scope that lets it read, label and prepare drafts, and nothing beyond that.
02
Labels land on every thread
Within minutes the live queue is categorised and the backlog behind it is sorted too, so your agents open a mailbox that already makes sense.
03
Your team approves and sends
Every needs-reply thread carries a draft in the customer's language. An agent reads it, adjusts a line if needed, and sends.
One customer, one memory
Context follows your customer, not the channel.
A customer who chats today, calls tomorrow, and emails next week is recognised as the same person every time. Context is preserved across channels, across agents, and across visits, so nobody repeats their story and the conversation always moves forward.
Amal asks about the grey majlis sofa and its delivery cost to Al Khoudh.
“Salaam Amal, continuing from your WhatsApp chat: the grey sofa is reserved. Shall I book Thursday delivery?”
Confirmation arrives with the same order, the same history, and nothing asked twice.
Core features
Twelve jobs your support inbox stops doing by hand.
Tagging on arrival
Every incoming email tagged as lead, follow-up, urgent, support, or spam, so the inbox sorts itself.
A draft on every thread
A contextual draft for every customer email, in Arabic or English, ready in one click.
Lead detection
A first-time enquiry is recognised as a lead and written to your CRM with its language, intent and source already filled in.
Quiet threads resurfaced
Threads that go quiet get flagged with a suggested date, so nothing slips through Ramadan weeks.
Thread summarisation
Long chains condensed into a one-paragraph brief, in English or Arabic, whichever your team reads faster.
Sentiment flags
Frustrated or high-priority senders surface to the top so you respond to them first.
CRM sync
Every interaction logged to the contact record: who emailed, when, and about what.
Smart routing
Sales emails to sales, support emails to support, by topic, sender, or keyword.
Unsubscribe handling
Opt-out requests detected and preferences updated automatically, as the Personal Data Protection Law expects.
Every mailbox, one view
Sales, support, and finance mailboxes managed from a single AI Customer Care view.
Custom instructions
Plain-language rules for how the agent should treat specific senders, topics, or tones.
Data resident in Oman
Every message processed inside the Sultanate. Nothing routed through overseas servers.
Compare
Manual inbox vs others vs AI Customer Care.
| Capability | Manual inbox | Other AI email | AI Customer Care |
|---|---|---|---|
| Auto-labelling | ✕ | Limited | |
| Drafts on every thread | ✕ | ✕ | |
| Writes in your team's voice | ✕ | ✕ | |
| Works inside your inbox | ✕ | ||
| Arabic and English drafting | Manual | Limited | |
| Data resident in Oman | ✕ | ✕ | |
| Pilot on a live mailbox | ✕ | Limited |
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate