Enterprise customer care in Oman, handled by AI, around the clock
Customer Service Voice AI Agents that handle customer queries in Omani Arabic and eight more languages. Ready out of the box, no experts to hire, and hosted entirely inside the Sultanate.
Enterprise call handling, configured in an afternoon.
Four steps from setup to a live agent that sounds like it grew up in Muscat, with sub-300ms responses on every turn.
Step 1
Set the voice your customers hear
Pick from natural Arabic and multilingual voices tuned for Gulf listeners, male or female, formal or warm. Preview each with your own greeting before you commit.
Step 2
Show it how your business works
Feed it your services, prices, policies, and FAQs, or point it at your website. The knowledge base grounds every answer in your real business information.
Step 3
Let it update your records live
Connect the calendar, CRM and helpdesk your team already runs on, and the agent books the slot and writes the record before the caller hangs up.
Step 4
Go live and watch what callers ask
After every call AI Customer Care produces AI summaries, sentiment, topics, and tasks, so you get insight into your customer calls, not just recordings of them.
Put it on a real queue for 100 minutes, at no cost.
Sound like your brand, in any language
Natural voices across our nine languages, tuned for Gulf listeners.
Select a ready voice, or record a custom branded one with Omani voice talent, and deliver conversations in any language.
Integrations for the rest of your stack
Every system your service team touches, including the ones with no public API.
Prebuilt connectors, REST APIs, webhooks, and browser-based automations cover the long tail of local systems.
Reporting shaped to your service desk
The numbers your operations managers ask for, ready in the dashboard.
Or stream structured call data into your own BI stack, residency-safe, inside Oman.
One customer, one memory
Context follows your customer, not the channel.
A customer who chats today, calls tomorrow, and emails next week is recognised as the same person every time. Context is preserved across channels, across agents, and across visits, so nobody repeats their story and the conversation always moves forward.
Amal asks about the grey majlis sofa and its delivery cost to Al Khoudh.
“Salaam Amal, continuing from your WhatsApp chat: the grey sofa is reserved. Shall I book Thursday delivery?”
Confirmation arrives with the same order, the same history, and nothing asked twice.
Triage, bookings and transfers, mapped on one canvas.
Greetings, questions, conditions, escalations and follow-ups sit side by side: a clinic triage in Arabic, an e-commerce return in Malayalam, a contractor quote in English. Your team edits it by dragging, no code required.
FAQ
The questions Omani teams ask us most often.
How quickly can I go live?
Plan for about a week. Most of that is procuring a SIP trunk from Omantel or Ooredoo, which is the connection your AI agents answer calls on. We start your build in parallel: pick a template, connect your calendar or CRM, and train the agent on your content. Once the trunk is provisioned, going live takes under a day. Web chat, WhatsApp, and email channels need no trunk and can start the same day.
Omantel SIP trunk for businessDo I need to change my phone number?
It depends on your current setup. If you already run a SIP trunk, we use your existing SIP numbers and nothing changes for your customers. If you do not, the new trunk from Omantel or Ooredoo is issued with new numbers, but your published customer care numbers can simply forward to them, so the number your customers already know keeps working. You choose whether that forwarding applies always, after hours only, or only when your lines are busy.
Can the agent switch languages mid-call?
Yes. If a caller starts in English and switches to Omani Arabic, or Hindi, or Swahili, the agent follows naturally without missing a beat.
How does training work?
Upload your price list, FAQs, and policies, or point AI Customer Care at your website. The knowledge base keeps answers grounded in your business, so the agent won't invent things it doesn't know.
Which channels does the agent cover?
Phone, web chat, web voice, WhatsApp, and email, one agent with one memory across all of them, plus outbound campaigns when you need to reach customers first.
Can I listen to calls?
Every call is recorded and transcribed (with Personal Data Protection Law compliant caller disclosure), searchable from the dashboard, and stored only in Oman.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate