Enterprise customer care, engineered in Oman
Banks, ministries, utilities, and national brands run on AI Customer Care. Scale from one line to a million calls without your data ever leaving Omani soil.
Capacity, models and people, all inside Oman
Single-tenant hardware in the Sultanate, speech models tuned on Gulf dialects, and a delivery team in Muscat that owns the rollout with you.
Dedicated infrastructure
Single-tenant capacity inside the Sultanate, with optional private connectivity to your data centre and burst headroom for national campaigns.
A model stack built for Oman
Dialect-aware speech and language models tuned on Gulf and Omani audio, serving sub-300ms responses at 10,000+ concurrent calls.
Delivered by our Muscat team
We design the call flows, migrate the knowledge bases, and run hypercare, so your agents go live without pulling your engineers.
Four steps from kickoff to live customer calls
Telephony, integrations, call flows and rehearsal all sit with us, and most enterprises are taking live customer calls inside a month.
Your CRM, billing and telephony, wired in
CRM, ticketing, billing, and calendars, wired for real-time read and write during the call. We also coordinate the SIP trunk from Omantel or Ooredoo that your voice channels run on, with residency controls that keep data in Oman.
Service policies your team can approve
Your policies, your tone, your escalation rules, captured in flows your team can read, edit, and approve before a single caller hears them.
Rehearsed in all nine languages first
Your agents work through realistic caller scenarios in every language you serve, and we measure accuracy, compliance wording, and edge-case handling before anyone rings in.
Rolled out in phases, tuned every week
Phased rollout with live monitoring, weekly optimisation, and quarterly reviews against the metrics your leadership actually tracks.
Built for Oman, down to the voice
Omani voice talent, local legal agreements, and Arabic quality reviews: things a product designed for another market cannot offer you.
Custom Omani voices
Branded voices recorded with Omani voice talent, exclusive to your organisation: a formal register for ministries, a warmer one for retail.
Personal Data Protection Law agreements & on-prem archival
Signed data-processing agreements under Royal Decree 6/2022, with optional on-premises transcript archival for regulated entities.
Human-in-the-loop QA in Arabic
Native-speaker reviewers continuously grade live conversations across dialects, feeding corrections back into your agents every week.
Every layer of AI Customer Care is audited and assessed against the standards that matter in Oman.
Where your call data lives, and who can touch it
Residency, access control, redaction and independent testing, set out plainly so your risk and compliance teams can sign off quickly.
Data governance
Role-based access, full audit trails, and retention schedules you control. Recordings, transcripts and contact records all stay on infrastructure inside Oman, governed by the Personal Data Protection Law.
External testing
Independent security assessments and penetration tests run annually, with findings and remediation timelines shared with your security team under NDA.
On-premises options
For ministries and banks with strict perimeter requirements, transcript archives and analytics exports can live entirely within your own data centre.
Redaction for health and payment details
Automatic redaction of names, card numbers, and sensitive details from transcripts, aligned with Ministry of Health privacy expectations and Central Bank of Oman customer-communication rules.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate