Dashboard & Reporting
Your whole customer care operation, in one live view.
Real-time reporting on customer queries, calls, and revenue. Every conversation AI Customer Care handles becomes a number your leadership can act on.
Reporting built for the way Omani support teams work.
Revenue attribution
Every booking, order, and renewal traced back to the conversation that produced it, in OMR.
Cancellations prevented
Complaints closed before the customer walked away, each one counted and priced, so retention work reads as a figure and not an anecdote.
Graphs and trends
Query volumes, languages, peak hours, and outcomes plotted over time, from one week to one year.
Segments without tagging
Enquiry origins, industries, and intent categories assembled straight from conversation data, with nobody labelling records by hand.
Live queue and sentiment
Queues, waiting times, and customer sentiment move in front of you during campaigns and khareef-season peaks.
Cost against return
Minutes used, cost per resolved query, and revenue per campaign side by side, so the investment case rests on figures rather than impressions.
What last month's conversations were worth.
Revenue attributed
Last 30 days
OMR 16,480
+18% vs previous month
Queries handled
1,240
Appointments
86
Illustrative figures. Your dashboard shows your own numbers, live.
Features
Every metric your service managers ask for, already on the screen.
Calls, chats, WhatsApp threads, emails, and conversions land in one report set, filterable by channel, language, branch, and date.
Where enquiries come from
Enquiries counted by origin: phone, chat, WhatsApp, email, and proactive outreach, charted against each other.
Load and handling time
Total queries, average handling time, busiest hours, and unanswered calls plotted across any period you pick.
Conversion funnel
Watch a query travel from first contact to booking to paid work, and see exactly which step loses people.
Team performance
Compare escalation handling, resolution time, and conversion across team members and branches.
Periods you define
Filter every report by today, this week, Ramadan, khareef season, or a window you set yourself.
Revenue attribution
Attribute won business back to the conversation and the channel that started it, counted in OMR.
Voice agent quality
Answer rate, containment, qualification score, and transfer rate for every AI agent you run.
Messaging performance
Volumes, reply times, and outcomes for SMS, WhatsApp, and web chat, set beside your voice queues.
Proactive contact results
Attempts, connections, outcomes, and cost per result for every reminder, renewal, and follow-up run.
Custom dashboards
Finance sees OMR figures, operations sees queues, leadership sees the summary. Each team builds its own view.
Feeds your own BI stack
CSV export on every table and an event API for the warehouse you already run, with data resident in Oman.
Live, not nightly
Each conversation reaches the dashboard the moment it closes, counted in full rather than sampled.
Bring the dashboard, not a slide deck.
At quarter end the evidence is already assembled: queries handled, hours returned to your team, revenue attributed, all in Rials Omani.
FAQ
The questions Omani teams ask us most often.
Which numbers do most teams start with?
Answered-query rate, average response time, first-contact resolution, and revenue attributed to conversations. Those four tell most Omani enterprises whether their customer care operation is paying for itself.
Can I build my own dashboard?
Yes. Pick the widgets that matter for each team: finance sees OMR figures, operations sees queues and resolution times, leadership sees the summary.
Does it report across languages?
Yes. Volumes, sentiment, and outcomes can be sliced by language, so you can see, for example, how Malayalam-speaking customers rate deliveries versus Arabic speakers.
Can I export the data?
Every table exports to CSV, and the API streams structured events into your own BI stack. Data stays resident in Oman throughout.
Is any of this sampled or delayed?
No sampling and no nightly batch. Every conversation lands in the dashboard as it ends.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate