Automated Support Tickets
Ticketing without the typing. Support issues raised, ranked and routed across every channel.
Omani enterprises take thousands of support issues a week by phone, chat, WhatsApp and email. AI Customer Care listens to the live conversation, drafts the record, grades the urgency and hands it to the team that owns it. Before the customer says goodbye.
4
Channels into one queue
0
Forms for the customer
Same day
Live on chat and email
Pick a support situation
Thanks for calling Al Mounah. How can I help today?
My card was charged twice for the same order this month.
Can you put the extra one back on my card?
Done. The duplicate charge is reversed and you will see it within one business day.
Duplicate charge on order 8842, refund requested
Auto-created by AI Customer Care from the call
- Priority
- P2 · High
- Assignee
- NANadia
- Team
- Billing
- Sentiment
- Calm
- Labels
- PaymentsReversal
The support problem
Support should begin with a conversation, not a form.
The customer has already set out the whole problem, in their own words, in Arabic or English. A portal login and a page of form fields only make them say it a second time, and your support team still opens the case with no context at all.
AI Customer Care is already on that conversation, so the record is written from it.
One conversation in, one owned ticket out.
Detected live, without prompting
Mid-conversation, the agent recognises a support issue: a duplicate charge, a delayed delivery, a failed installation, and never asks the customer to fill anything in.
Summary, category and priority filled in
A clear write-up in English or Arabic, the full transcript attached in whichever of our nine languages the customer used, with severity graded from what was actually said.
Assignment lands with the owning team
Billing to finance, faults to operations, escalations to the duty desk, each one carrying its due date and its chase reminders.
Zero typing. Full history. Correct owner.
And once it is owned, somebody has to keep it moving. Smart Follow-Ups chases the assignee and updates the customer until the ticket reaches a confirmed ending.
Smart Follow-UpsEvery queue, owner and outcome on one board.
- Auto-create tickets from calls, chats, WhatsApp, and email
- AI-generated ticket summaries in English or Arabic
- Smart routing to the right team member
- Custom ticket categories that match your business
- Status tracking from open to resolved
- Priority levels set from sentiment and urgency
- Due dates and reminders that chase themselves
- Team assignment with workload balancing
- Notes and a full activity log on every ticket
- CRM-linked tickets tied to the customer record
- Intake-form tickets for walk-in and web requests
- Ticket analytics: volumes, ages, and resolution times
Sized for the support volumes Omani enterprises carry.
Telecoms operators, banks, utilities, hospital groups, logistics networks: when thousands of issues arrive each week by phone and WhatsApp, the queue stays ordered and nothing sits unowned.
FAQ
The questions Omani teams ask us most often.
Do customers have to fill in a form?
No. The customer describes the issue in their own words, and the record is built from that conversation. The paperwork happens on our side, not theirs.
Which channels create tickets?
Phone calls, web chat, WhatsApp, and email, plus an intake form when you want one. Everything lands in one queue with one numbering scheme.
Can tickets be in Arabic?
Yes. Summaries can be generated in Arabic or English regardless of the conversation's language, and the original transcript is always attached.
How does routing work?
You define categories and owners once: billing to finance, maintenance to operations. The AI classifies each issue and assigns it, with fallbacks for anything ambiguous.
Does it work with my existing helpdesk?
AI Customer Care can run ticketing end-to-end or push tickets into the helpdesk you already use through our integrations and API.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate