Every Call, Measured. Every Trend, Visible.
A live dashboard that turns thousands of conversations into clear metrics: resolution rates, sentiment, peak hours, and the exact moments callers ask for a human.
How it works
Every call your AI agents handle is scored and aggregated in real time. The dashboard shows volume by hour, language mix, average handling time, containment rate, escalation reasons, and caller sentiment derived from the conversation itself, not from a survey nobody answers.
Drill down from any chart to the underlying calls. If Tuesday evenings show a sentiment dip, two clicks take you to the transcripts that caused it. Filters cover campaign, workflow, language, agent voice, and outcome, and every view exports to CSV or feeds your BI tools via API.
- Live metrics for volume, containment, handling time, and sentiment
- Drill-down from any aggregate straight to individual transcripts
- Exports and API feeds for your existing BI stack
Why measurement changes the outcome
Phone lines have historically been a black box: managers knew how many calls came in, but not what happened inside them. When every conversation is transcribed and scored, the phone becomes your richest source of customer intelligence, surfacing product complaints, pricing confusion, and delivery issues days before they appear anywhere else.
Containment and escalation metrics also keep automation honest. You see precisely where the AI resolves issues and where it hands off, so investment goes to the workflows that need it rather than the ones that merely feel problematic.
Reporting that fits Omani operations
Dashboards run on Gulf Standard Time with the Sunday-to-Thursday business week reflected in every default view, and Ramadan comparisons built in so seasonal shifts are not mistaken for performance changes.
Because all analytics are processed and stored in Oman, reporting on customer conversations stays within national borders, a straightforward answer when your compliance team asks where the data lives under the Oman Personal Data Protection Law.
Capabilities
- Real-time containment, sentiment, and outcome tracking
- Language-mix and peak-hour analysis across all campaigns
- One-click drill-down from charts to full transcripts
- GST time zone and Sunday–Thursday week defaults
- All analytics data processed and stored inside Oman
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate