Every Conversation on Record, Every Live Call in View

How it works

Each call produces a complete record: audio recording, time-aligned transcript, the workflow path taken, every API call made, and the final outcome. The history view is fully searchable, by phone number, keyword spoken in the call, date range, workflow, language, or outcome.

Live monitoring shows calls in progress with a real-time transcript stream. Supervisors can watch a conversation unfold, and if something needs a human, trigger an immediate warm transfer without the caller redialling.

• Full-text search across every transcript ever recorded
• Live transcript streaming for calls in progress
• Supervisor-initiated takeover mid-call

Why visibility builds trust in automation

Teams adopt AI agents faster when nothing is hidden. Being able to replay exactly what the agent said, and see why it said it, turns scepticism into a review process. Disputed conversations stop being one person's word against another's; the record settles it in seconds.

Call history is also your training corpus. The best real conversations become templates for new workflows, and the worst ones become test cases, so quality compounds over time instead of plateauing.

Records that satisfy Omani compliance

Recordings and transcripts are stored encrypted in Oman with configurable retention periods, so you can match whatever your sector regulator or internal policy requires, and prove deletion when retention expires.

Access is role-based and every playback or export is itself logged, giving you the audit trail the Oman Personal Data Protection Law expects when personal data in recorded calls is accessed. Data subject requests are simple: find every call from a number, export it, or erase it.