Customer service AI for e-commerce and retail brands in Oman
Where's-my-order calls, stock checks, and returns handled instantly, so your team ships products instead of repeating tracking numbers.
The calls you’re losing today
WISMO calls bury your team
Half your inbound volume is one question, where is my order?, asked in four languages. Answering it manually scales with headcount, not with sales.
Missed calls become abandoned carts
A shopper phoning to confirm a size or a delivery area who gets no answer buys from whoever answers next. In Omani retail, that's minutes away.
Campaign spikes break your phone line
A National Day promotion or a khareef-season sale triples calls overnight. You can't hire for a two-week spike.
What AI Customer Care handles for you
Order status lookups
The agent pulls live status from your store platform and tells the customer exactly where their parcel is, down to the courier and expected day.
Returns and exchange initiation
Eligible returns are opened on the call, with the policy explained clearly and a pickup or drop-off arranged.
Product and stock enquiries
Size availability, delivery coverage from Muscat to Salalah, and cash-on-delivery questions answered from your live catalogue.
Peak-season overflow
During sales and Eid rushes the AI absorbs unlimited concurrent calls, so no promotion ever crashes your customer service.
Built for Oman
Omani e-commerce runs on trust signals, cash on delivery, a local phone number that actually answers, and delivery promises kept from Muscat to Sur. Shoppers call in Omani Arabic, English, Hindi, or Malayalam, often to confirm a store is real before ordering. AI Customer Care answers every one instantly, and keeping all customer records inside the Sultanate isn't just Personal Data Protection Law compliance under Royal Decree 6/2022, it's a selling point you can print on your website.
FAQ
The questions Omani teams ask us most often.
Can it connect to our online store?
Yes. AI Customer Care integrates with major e-commerce platforms and order systems so the agent quotes real tracking data, not generic promises.
How many simultaneous calls can it take?
Effectively unlimited. A flash sale that generates 200 calls an hour gets 200 instant answers, no queue, no busy tone.
Does it handle cash-on-delivery questions?
Yes. COD availability, delivery fees by wilayat, and payment options are all part of the knowledge base you control.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate