Client intake and call handling AI for Omani law firms
Every prospective client greeted professionally and screened discreetly, while your lawyers stay in court, in negotiation, or in deep work.
The calls you’re losing today
Billable hours lost to the switchboard
Every minute a lawyer spends fielding a general enquiry is a minute not billed. Yet unanswered calls cost even more, the client simply calls the next firm.
Intake quality is inconsistent
One colleague asks the right screening questions; another doesn't. Your partners waste consultations on matters the firm doesn't even handle.
Confidentiality anxieties on every call
Callers hesitate to leave details on voicemail, and rightly so. A dropped detail can mean a lost engagement or worse.
What AI Customer Care handles for you
New client intake and screening
The agent identifies the matter type, commercial, labour, family, real estate, checks it against your practice areas, and captures a conflict-check-ready summary.
Consultation scheduling
Qualified prospects book directly into the right lawyer's calendar with the matter summary attached.
Existing client routing
Current clients are recognised and routed to their responsible associate or given a status message the team has approved.
Court-day coverage
When the whole team is at the Primary Court, the office line still answers perfectly, takes urgent messages, and escalates by SMS.
Built for Oman
Oman's legal market spans Omani Arabic-speaking family and inheritance matters, English-language commercial work with Muscat's international firms, and labour cases where the client may be more comfortable in Hindi or Bengali. AI Customer Care handles that full range on one line. Hosting inside the Sultanate matters doubly here: client confidentiality expectations and the Personal Data Protection Law both argue against call data ever crossing a border.
FAQ
The questions Omani teams ask us most often.
Can it perform a conflict check?
It gathers the party names and matter details your conflict process needs and flags them for your team, the check itself stays with your lawyers.
Is attorney-client information secure?
All recordings and transcripts are encrypted and stored exclusively inside Oman. Nothing is used to train shared models, and access is limited to your firm.
Will it ever give legal advice?
Never. The agent is strictly limited to intake, scheduling, and the firm information you approve, and states clearly that only a lawyer can advise.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate