Customer service AI for mortgage brokers in Oman
Every financing enquiry answered and pre-qualified instantly, because home-loan shoppers rarely call a second time.
The calls you’re losing today
Rate shoppers won't wait
A buyer comparing housing-loan options calls three brokers in ten minutes. The one who answers first usually writes the deal.
Document chasing eats your week
Salary certificates, bank statements, ID copies, half your calls are clients asking what to send or telling you it's sent.
Evening is prime time you're closed
Salaried buyers research financing after work. Your office line goes quiet exactly when intent peaks.
What AI Customer Care handles for you
Lead capture and pre-qualification
The agent gathers employment type, monthly salary range, property price, and down payment, giving you a file worth calling back.
Document checklist guidance
Callers hear exactly which papers their situation requires and receive the checklist by SMS before they hang up.
Application status updates
Clients checking on bank approval progress get the latest status you've logged, without interrupting your negotiations.
Appointment booking
Serious buyers book consultations directly into your calendar, tagged with their pre-qualification summary.
Built for Oman
Home financing in Oman is a document-heavy, relationship-driven business, buyers weighing conventional loans against Islamic financing, Omani nationals using housing programmes, and expatriates asking what they can buy in ITC developments like Al Mouj. Those questions arrive in Arabic, English, Hindi, and Malayalam, often after 6pm. AI Customer Care answers all of them, and keeps salary and identity data locked inside the Sultanate under the Personal Data Protection Law.
FAQ
The questions Omani teams ask us most often.
Can it explain Islamic financing options?
It presents the factual product descriptions you approve, Murabaha, Ijara, and conventional, and books a consultation for anything advisory.
Is financial information handled securely?
Yes. Salary and identity details are encrypted, stored only inside Oman, and accessible only to your brokerage, per Royal Decree 6/2022.
Does it give rates?
Only the indicative figures you publish and update. The agent always frames them as indicative and routes rate-lock discussions to you.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate