Media and client call handling AI for Omani PR firms
Media calls, client crises, and new-business enquiries answered flawlessly at any hour, because in PR, an unanswered phone is a story in itself.
The calls you’re losing today
Journalists work on deadline, not your schedule
A reporter chasing comment at 8pm won't leave a voicemail, they'll print without your client's side of the story.
Crisis calls find you at the worst moments
The call that decides whether an issue becomes a crisis often arrives during another client's event, when nobody can pick up.
Everyone is at the event
Launch days empty the office. The main line rings unanswered exactly when the firm is most visible.
What AI Customer Care handles for you
Media enquiry intake
The agent captures outlet, journalist, deadline, and topic, then escalates by urgency, deadline-tonight calls reach the account director in minutes.
Crisis line coverage
A dedicated always-answered number for client crisis protocols, with instant escalation trees you define per client.
New business capture
Prospective clients describing their communications needs are qualified and booked for a discovery call with the right partner.
Event RSVP management
Press conference and launch-event RSVP lines answered and logged without pulling an executive off the guest list.
Built for Oman
PR in Oman moves between Arabic-language national media, English-language business press, and ministry communications offices, often on the same account. Firms handling government and MTCIT-adjacent briefs know discretion is the product. AI Customer Care handles enquiries in polished Standard Arabic, Omani dialect, or English as the caller requires, and every sensitive conversation stays on infrastructure inside the Sultanate, never routed abroad.
FAQ
The questions Omani teams ask us most often.
Can it handle a real media crisis?
It executes the intake and escalation you design: capture the enquiry, buy time with an approved holding line, and alert your crisis team within seconds.
Will journalists accept talking to an AI?
The agent is professional and fast, which is what a deadline journalist wants. It commits to precise callback times and makes sure your team keeps them.
Can each client account have its own protocol?
Yes. Per-client escalation contacts, approved statements, and no-comment rules are all configurable.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate