Customer care AI for solar energy businesses in Oman
Turn Oman's 340 days of sunshine into a full pipeline, every quote request answered, qualified, and booked for a site assessment.
The calls you’re losing today
Solar leads are expensive to win and easy to lose
You spend heavily to educate the market, then a curious villa owner calls once, gets no answer, and shelves the idea for another year.
Every call is twenty questions
Payback periods, net billing, panel warranties, summer AC loads, solar callers arrive full of questions your engineers answer instead of engineering.
Site surveys booked loosely fall through
Assessments arranged by callback and memory get forgotten, and each missed survey pushes the close another month out.
What AI Customer Care handles for you
Enquiries sized by roof and bill
The agent captures roof type, monthly electricity spend in OMR, and location, so your engineers walk into surveys pre-briefed.
Educational first-touch
Common questions, how net billing works, typical payback, cleaning and maintenance, answered accurately from your approved content.
Site assessment scheduling
Qualified prospects book survey slots on the spot, with confirmations and reminders that keep the appointment alive.
Existing system support calls
Inverter alerts and underperformance reports from installed customers are logged with system details and routed to your O&M team.
Built for Oman
Solar is having its moment in Oman: punishing summer electricity bills, national net-billing schemes for rooftop systems, and Vision 2040 renewable targets are pushing homeowners in Muscat and factories in Sohar's industrial zone to finally call an installer. Those calls come in Omani Arabic from villa owners and English or Hindi from facility managers, AI Customer Care answers each one and stores every lead inside the Sultanate.
FAQ
The questions Omani teams ask us most often.
Can the AI estimate system sizes or prices?
It quotes the indicative ranges you approve based on the caller's electricity spend, and always books an engineering survey for the firm number.
Does it understand net billing questions?
Yes. Brief it with your explanation of Oman's net-billing rules and it delivers that explanation consistently on every call.
Can it support customers after installation?
Yes. Fault reports and performance queries are logged with the system reference and routed to your maintenance team with the right urgency.
Put an end to hold music and IVR menus
Your first 100 minutes of customer conversations are free, and your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate